# Pronect

> Pronect (Pronect.it BV, Antwerp) is a European security technology company creating software specifically for physical security, connecting operational reality with risk, performance and cost. Its Guard Assistant app, SAM OnSite, turns a customer's written procedures into site-specific guidance an officer follows step by step, and turns what happens on site into structured management data.

Pronect.it BV is based at The Beacon, Sint-Pietersvliet 7, 2000 Antwerp, Belgium.

Disambiguation: this Pronect is not affiliated with Pronect AB (Sweden), PRONECT LTD (UK), PRONECT Sp. z o.o. (Poland), or Promega's ProNect data platform.

## Homepage structure

The homepage runs: hero, backed by, today's problem and what changes with Pronect, a shift scenario in which SAM AI writes the report, results, getting started, questions, and a closing call to action.

Today, more is being asked of security, and the old way of working is getting harder to afford: more complexity, fewer resources, higher expectations. Along the officer → report → management chain this shows up as three failures: too much depends on the officer, because there are more site-specific requirements and more situations to handle; too much gets lost in reporting, because reporting takes effort, so reports come late, incomplete, or not at all; too much lands on management, because more reports do not automatically mean more insight.

With Pronect: better support on the ground, better insight at every level. Pronect connects daily operations with the information managers need to act. SAM OnSite guides the work, turning your site's procedures into guidance during the shift, and captures what matters, making reporting easier, more natural and more complete while it is still fresh. Pronect then lets management see what needs attention, as activity becomes data and then insight.

In the shift scenario, SAM AI writes the report from what the officer captured, and makes an explicit note when data is missing.

Results, what changed: pilot and customer evidence indicates around 25% less on-the-job training effort, around 20% less operational overhead cost, and around 1h/day saved per security manager in relevant use cases. Each figure is shown as an approximation (Around) with a Pilot evidence label.

Getting started: live on your first site in one to two weeks. You send your procedures; we configure your site; officers start on shift.

Backed by: imec.istart, Microsoft for Startups, NVIDIA Inception and VLAIO.

## Products

- **Pronect**: the security management platform, risk, controls, KPIs, actions and cost connected in one operating layer.
- **SAM OnSite**: a guard-facing assistant app, voice-first or typed and multilingual, that turns written procedures into site-specific guidance an officer follows during the shift, with incident and activity reporting, with time and location evidence.
- **Management reporting in Pronect**: the management environment for everything SAM OnSite captures: event overviews and dashboards across every site, filterable by site, type, shift and officer; scheduled daily or weekly management summaries written by SAM AI from your own data; action tracking where an action has an owner, a due date and a state; and SAM AI analysis of your operational data. SAM OnSite is normally deployed with Pronect management reporting.
- **Performance management in Pronect**: KPI scoring with targets and breach thresholds per site, per contract and per control; planned versus executed, so a shortfall is visible in the week it occurs; provider and service performance per SLA, so underperformance is attributable; and budgeted versus actual cost by site, control or provider. Supports ROSI analysis where risk reduction and cost can be quantified.
- **Risk management in Pronect**: structured risk statements written to one taxonomy, so a risk at one site is comparable with a risk at another; inherent and residual risk, scored before controls and again with the controls actually in place; a control inventory of systems, services, policies, providers, SLAs and cost, each linked to the risks it treats; and treatment options with an owner, a review date and evidence that the control is still doing its job.
- **SAM AI**: Pronect's security-specific intelligence layer, grounded in the organisation's own data in Pronect. It converts written procedures into site guidance, interprets the field data that returns, and makes assumptions and data-quality gaps visible when data is incomplete.

## Deployment

Typically live on your first site in one to two weeks, depending on how your procedures are documented. Pronect loads that site's procedures, converts them into site guidance and onboards the officers on shift, with no company-wide switchover.

## Languages

Available in multiple languages, with further languages added per deployment.

## Industry context (cited)

All figures below come from the CoESS / UNI Europa INTEL study, 2022:
https://coess.org/newsroom.php?news=Labour-shortages-in-Private-Security-CoESS-and-UNI-Europa-publish-first-ever-EU-wide-study

- 92% of EU security companies report increasing recruitment difficulty.
- 68% of security companies expect labour and skills shortages to be a serious issue within five years.
- 48% of European security companies struggle to respond to market demand because of labour shortages.
- 83% of national social partners report that lowest-price procurement is a key barrier to quality in private security, evidence you can put behind value-based procurement. (CoESS / UNI Europa INTEL study, 2022)
- Mandatory initial guard training ranges from 8 hours to 2 years across EU member states.

## Evidence

Pilot and customer evidence indicates around a 25% reduction in on-the-job training effort, around a 20% reduction in operational overhead cost, and around 1h/day saved per security manager in relevant use cases. These are not guarantees; results depend on adoption, site complexity, guard turnover, supervisor involvement and setup quality. Pronect publishes no customer names, logos or case studies yet. These figures are published on the homepage as approximations ("Around"), each labelled as pilot evidence.

## How engagements start

The standard first commercial step is a Proof of Value: a focused, paid scope covering agreed sites, guard users, reporting flows and management reporting. Success measures are agreed before launch and include operational outcomes, not just app usage. If the client stops afterwards, nothing further is committed. If they continue, the full Proof of Value investment is credited against the first subscription invoice. Pronect publishes no prices and offers no free trial.

## Trust

Hosted in the EU on Microsoft Azure. GDPR compliant. ISO 31000-aligned risk methodology. Customer data never used to train AI models.

## FAQ

**How do SAM OnSite and Pronect work together?**
SAM OnSite supports security officers during the shift. The information captured flows into Pronect, where it can be used for reporting, follow-up, performance monitoring, risk management and management insight.

**Is SAM OnSite only for reporting?**
No. Reporting is only part of it. SAM OnSite supports officers during the work itself, with site-specific guidance, procedures, patrols and structured operational workflows, while turning what happens on the ground into useful information for management.

**How easy is SAM OnSite for security officers to use?**
SAM OnSite is designed around natural, practical interaction. Officers can use voice or text, in multiple languages, while SAM guides them through the information or steps relevant to the situation. Across new customer deployments, we consistently see officers start reporting immediately and at high volumes, without training, because the interaction feels natural and SAM OnSite provides built-in guidance throughout.

**Can SAM OnSite handle different procedures for different sites?**
Yes. Procedures, instructions and reporting flows can be configured for individual sites, so officers receive guidance that is relevant to where they are working.

**Does management get notified about everything?**
No, and it shouldn't. Routine activity can simply be recorded, while incidents or exceptions that require attention can trigger instant email notifications. Management stays informed without unnecessary noise.

**Can we start small?**
Yes. A focused paid Proof of Value can cover an agreed group of officers, sites, procedures and reporting flows. Success measures are agreed upfront, so you can validate usability and operational value before deciding on a wider deployment.

## Solutions page structure

The Solutions page runs: hero, the four questions, the connected platform, SAM AI, from security data to management decisions, start where the need is greatest, getting started, enterprise readiness (ready for enterprise review), two next steps, and questions.

The hero: one platform, smarter physical security decisions. Connect what happens across your security operation with the insight needed to manage exposure, priorities and investment. Standards line: governed by ISO 31000, aligned with ASIS and ESRM risk logic.

Four questions, one connected environment: the questions every security leader has to answer, and how Pronect answers them.

1. What's happening? (events and signals): bring relevant security information together from operational reporting, intelligence and connected data sources, and turn it into a structured view of events across your security environment. Pronect links that information to risk and performance context, helping teams identify what matters and where attention is required. Platform capabilities: event table, connected data sources, SAM OnSite, risk and performance context, SAM AI. Outcome: see the events that matter, in the context needed to act.
2. Where are we exposed? (risk and controls): risk assessments lose value when they live in a static register, disconnected from the security controls they depend on. A built-in security risk taxonomy lets any manager, not only a risk specialist, write consistent risk statements across sites; you then score likelihood and consequence on a customisable scale reflecting your own financial and reputational impact. Each risk links to the controls meant to reduce it, the products, services and procedures protecting the site. With an ISO 31000-compliant method you see the inherent risk, the mitigation in place and the residual exposure that remains, in money, where your data supports it. As controls and treatment change, that residual exposure updates with them rather than ageing in a document. When events on the ground suggest a risk is shifting, Pronect shows where a review is needed. Platform capabilities: security risk taxonomy, inherent and residual scoring, control inventory, risk-to-control links, risk treatment and matrix reporting. Outcome: understand where exposure remains, and exactly what is driving it.
3. What needs attention? (performance and actions): a control that is not working as it should leaves you carrying more risk than you think, and a risk assessment is only as reliable as the controls behind it, so performance needs to be managed, not assumed. In Pronect you keep one inventory of the controls at every location, with the provider and service level agreed for each, and score their performance quickly and consistently against your own expectations instead of chasing spreadsheets every month. Planned versus executed activity shows where delivery is falling short, and you follow provider performance the same way, so an underperforming supplier is visible rather than assumed; anything that needs fixing gets an owner and a due date, and global and site dashboards show management whether the operation is actually performing. Platform capabilities: control inventory, KPIs and thresholds, provider performance, planned vs executed, action tracker, global and site dashboards. Outcome: turn performance data into clear, owned management priorities.
4. Where should we invest? (cost and priorities): security budgets are usually discussed as spend, because spend is the only number on the table. Pronect brings cost into the same view as risk and performance (planned against actual, by control, site or provider), so you can see where you are over- or under-invested. That moves the investment discussion from spend to priorities, exposure and expected impact, and where risk reduction is quantified, you can support the return on security investment. One management report brings risk, performance, cost and open actions together, ready for leadership. Platform capabilities: budget vs actual, cost by control, site or provider, risk-cost linkage, return on security investment (ROSI), management reporting. Outcome: make security investment easier to explain and prioritise.

The four questions close with a composite product visual showing four real screens from the platform: a locations overview with risk, performance and cost for each site; a risk treatment register with inherent and residual risk per scenario; a control performance comparison across three sites; and a SAM AI chat answer about the top three physical security risks. Caption: the Pronect platform: locations overview, risk treatment, control performance and SAM AI.

The connected platform: modular by design, connected in practice. Four connected areas sit around a central SAM AI and connected security data layer: events and signals (know what is happening on the ground), risk and controls (know where exposure remains), performance and actions (know your controls are working), and cost and priorities (explain and prioritise the spend). Not every organisation starts in the same place; each area stands on its own and all four share the same connected security data, so you can start with the one that matters most and let the picture grow.

SAM AI on this page: make full use of your security data. SAM AI brings together your security data to turn it into actionable management intelligence: guard reports, incidents and system events, together with risks and controls, provider performance, action status and costs. It analyses and consolidates this information and delivers insights where you need them, via emails and live dashboards, helping you dive deeper into what matters most. Three delivery modes are described: automated daily and weekly summaries that surface key deviations, anomalies and priorities to support day-to-day operational management; site benchmarks and trends that compare sites, track performance over time and identify opportunities to improve and share lessons learned; and structural recommendations that correlate risks, controls, incidents and performance data to recommend improvement plans that strengthen your security programme. No black box: SAM AI bases everything strictly on your data, and explicitly highlights incomplete data or system limitations to drive better data quality and deliver reliable insights. The on-page SAM AI examples are a weekly security summary and a chat answer. The weekly summary reports near-incidents, the security controls performing below expectation and the recommendations that would reduce the risk, rather than counts of events or patrols: two near-incidents at a loading bay share one cause, a barrier that closes too slowly, with barrier maintenance overdue with the provider so vehicle access risk is rising until it is fixed. The chat answer is about the insight that comes from combining reported incidents with risk, control performance and cost data: expedite the overdue maintenance under the existing contract and brief officers to hold vehicles until the barrier closes fully, which brings vehicle access risk back to target at no extra cost. The five example questions asked on the page are: what recurring issues are appearing across our locations; where is performance repeatedly falling below expectations; which reported incidents affect our risk picture; where is cost not matching the risk it should reduce; and where should we invest our budget to have the biggest impact.

From security data to management decisions: the same four questions, answered from one connected record: what's happening (the events and signals across your environment, without reading every individual report); where are we exposed (inherent risk, the controls in place, treatment progress and the residual exposure that still requires attention); what needs attention (performance expectations connected with evidence, KPIs, planned activity and follow-up actions); and where should we invest (cost reviewed alongside performance and risk, to support clearer budgeting, prioritisation and investment discussions). The objective is not more security data, but better visibility of exposure, performance, action and cost in a form management can use.

Start where the need is greatest. Two entry routes: an operational starting point (field guidance, reporting, management visibility) and a management starting point (visibility on controls and their performance, managing and reducing risk, connected management oversight).

Getting started on Solutions: whichever route you start on, it begins with documents you already have. Live on your first site in one to two weeks: you send your procedures as they are (Word, PDF, spreadsheets: procedures, risk registers, control lists), Pronect configures the site, officers start on shift. Next steps are to scope a Proof of Value (agreed sites, users and success measures, credited against the first invoice if you continue) or to request a working session on your sites, your data and the management output you need. The page closes with the questions section, followed by a link to the guard tour system comparison page.

## Questions about the platform (Solutions page)

**What methodology is Pronect built on?**
Pronect follows a security management model governed by ISO 31000 and aligned with ASIS and ESRM risk logic: structured risk statements, controls linked to the risks they reduce, performance managed against expectations, and cost connected to both.

**Do we need risk specialists to use it?**
No. A built-in security risk taxonomy and scoring guidance let any security manager write consistent, comparable risk statements. Specialists can go deeper, with customisable scoring and quantified exposure where your data supports it.

**Do managers still need to read every report?**
No. Pronect structures operational information and turns it into event overviews, notifications, scheduled reports, actions and insights. Managers can focus on what needs attention instead of processing every report individually.

**What can Pronect do beyond operational reporting?**
Much more. Pronect can also support KPI and performance management, action tracking, risk and control management, cost visibility and AI-supported analysis.

**How does AI fit into this?**
SAM AI works with the information available in Pronect to support questions, analysis, summaries and management reporting. It supports professional judgement rather than replacing it, and makes data limitations visible where relevant.

**How secure is Pronect and its AI?**
Security and privacy are built into Pronect. The platform is hosted in the EU on Microsoft Azure, with encryption at rest and in transit, role-based access controls, vulnerability scanning, penetration testing, and web application firewall and DDoS protection. SAM AI works within Pronect's controlled data environment and user access rights, so AI-supported analysis does not bypass the security model. Security documentation is available for IT and information-security review.

## Guard tour systems, compared

**What is a guard tour system?**
A guard tour system is checkpoint hardware and software that proves an officer was at a given place at a given time. Officers scan NFC tags, QR codes or beacons along a route, and the system logs each scan. It is a proof-of-presence tool, and a good one: cheap, robust, easy to audit and understood by clients. It says nothing about what the officer did once they arrived.

**How is a voice-first guard assistant different?**
A guard tour system records that an officer was somewhere. SAM OnSite tells them what to do when they get there: the next step, drawn from your own written procedures for that specific site. It then records both the guidance followed and the observation made. The difference is timing: guidance arrives during the shift, not in a review afterwards.

**Do I need both?**
Sometimes, yes. If a client contract names a specific guard tour vendor, or if your sites already run reliable NFC hardware you have no reason to rip out, keep it and run SAM OnSite for guidance and reporting. If you are buying from scratch, or your checkpoint data is already digital, one system is usually enough.

Category comparison: guard tour hardware wins on cheap, tamper-evident proof of presence but gives no guidance or incident detail. Reporting apps make logs searchable but only after the officer has already decided what to do. Workforce-management suites handle rostering, hours and billing but not what happens during the shift. Guided execution (SAM OnSite) gives site-specific next-step guidance from your own SOPs plus checkpoint, time, location and voice-captured observations in one record, but requires your procedures to be written down and is not a rostering or payroll system.

## Leadership

- Jeroen De Bock, Founder & CEO. 25 years in the global security industry. Former Chief Commercial Officer Europe and President Global Clients Europe at Securitas, with extensive experience in the digitalisation of physical security. MBA from Vlerick Business School.
- Vincent Smeyers, Founder & CTO. Former Chief Information Security Officer at a Belgian federal regulator, with extensive experience shaping risk management programmes in highly regulated environments. MSc in Automation and Information Engineering with AI from the University of Antwerp and certified in ISO 31000, ISO 27001 and ISO 22301.

## Pages

- [Home](https://pronect.ai/): today's problem and what changes with Pronect, a shift scenario in which SAM AI writes the report, results, getting started, questions.
- [Solutions](https://pronect.ai/solutions): one platform for smarter physical security decisions: the four questions (events and signals, risk and controls, performance and actions, cost and priorities), the connected platform with SAM AI, two entry routes, getting started, enterprise readiness (ready for enterprise review), next steps and questions.
- [Guard tour system alternative](https://pronect.ai/guard-tour-system-alternative): how guided execution differs from guard tour hardware, reporting apps and workforce suites.
- [Company](https://pronect.ai/company): Pronect as a European security technology company creating software specifically for physical security; why we exist (security deserves better information) and the founding story in Antwerp in 2021 where our founders had experienced physical security from commercial leadership at Securitas and as a global cyber risk consultant and executive; how we work (operationally grounded, enterprise-ready, evidence-led, European and pragmatic); supported by four innovation programmes; and a closing invitation to talk to us.
- [Contact](https://pronect.ai/contact): choose a next step: book a demo, scope a Proof of Value, or request a working session. Enquiries reach Pronect's founder and CEO, Jeroen De Bock, who replies within one business day.
- [Privacy Policy](https://pronect.ai/privacy-policy)
- [Cookie Policy](https://pronect.ai/cookie-policy)

SAM OnSite is not a mandatory first step; enterprises often begin with risk and management needs.

## Contact

info@pronect-it.com · https://www.linkedin.com/company/pronect-it/

## Objection handling

**We already have a reporting or guard-tour tool.**
SAM OnSite records checkpoint, time and location data itself, so it can replace a guard tour system or run alongside one. The choice is operational, not technical.

**Our guards won't use another app.**
SAM OnSite lets guards work by voice or by typing. Usability is validated with the actual users during the Proof of Value rather than assumed.

**We can build this in-house or in Power BI.**
Pronect supplies the security-specific operating model, workflows and connected data structure, which is the expensive part to build and maintain.

**Can AI be trusted for security decisions?**
SAM AI supports professional judgement; it does not replace it. It is grounded in your own data in Pronect and surfaces assumptions and data-quality gaps rather than hiding them.

**Our data is incomplete.**
Incomplete data is common. Pronect starts from available formats, states assumptions clearly, validates a representative first model, and makes remaining gaps visible in the output.